Privacy Policy

1. Who We Are

Al Taqa Technical General Contracting LLC (“Al Taqa Technical”, “we”, “our”, or “us”) is a building management systems and automation contractor registered and operating in Abu Dhabi, United Arab Emirates. Our registered office is at Office 1306, Lamar Tower, Roof Floor, Al Nahyan Camp, Abu Dhabi, UAE.

We are committed to protecting the personal data of everyone who interacts with our website at www.altaqauae.com and our business services, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Information We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, company name, and any details you provide via our contact form or WhatsApp.
• Technical data — IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communication records — emails, WhatsApp messages, and enquiries you send to us.
• Project information — details about your facility, existing BMS setup, or project requirements that you share with us for the purpose of receiving a quotation or service.

3. How We Use Your Information

We use your personal data only for the following purposes:

• To respond to your enquiries and provide technical consultations.
• To prepare and deliver quotations, proposals, and service agreements.
• To perform contracted services and manage our client relationships.
• To send relevant service updates or technical information where you have consented.
• To improve our website and services based on aggregate usage analytics.
• To comply with applicable UAE laws, regulations, and legal obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil a contract or take steps at your request prior to entering a contract.
• Legitimate interests — to respond to enquiries and improve our services.
• Legal compliance — where processing is required by UAE law.
• Consent — where you have explicitly agreed, for example to receive marketing communications.

5. Data Sharing

We may share your data with trusted third-party service providers who assist in operating our website or conducting our business (for example, email hosting, cloud storage), subject to appropriate data processing agreements. These parties are contractually bound to keep your data confidential and use it only for the specific purpose we have engaged them for.

We may disclose your data if required by UAE law, a court order, or a governmental or regulatory authority.

6. Cookies

Our website uses essential cookies to ensure the site functions correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by UAE law. Enquiry data is typically retained for up to 3 years. Client project data is retained for the duration of the contract and up to 7 years thereafter for legal and regulatory compliance.

8. Your Rights

Under the UAE PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict processing of your data in certain circumstances.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@altaqauae.com. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or to exercise your rights, please contact: